8/9/2023 0 Comments Xtreme race trackThird party purchasers are subject to third party refund terms and conditions. All refund requests must be submitted by email to, or processed directly by phone by calling our guest services team at 866.273.7727 within 7 calendar days non-negotiable. Please note that the 7-DAY REFUND GUARANTEE is not applicable if your xperience date is within 7 days of the purchase date. Vouchers, gift cards, and presale tickets are NOT refundable all sales are final. Refunds are not provided after 7 calendar days non-negotiable. Within 7 calendar days of purchase, you may receive a refund, minus a 5% bank processing fee. All reservations/bookings come with our 7-DAY REFUND GUARANTEE. If you cancel your reservation, that is a seat that could have been given to someone else. Just as they try to book up all the seats, we do the same. Think of how a baseball stadium sells tickets to book their seats. Your reservation is viewed as a “ticket” because we are holding a car, space, and time for you. Please do not inquire about refunds or credits due to height. Moving you to a new car puts our operations behind schedule and is inconvenient for other guests. Refunds are NOT provided if you are too tall. Height is referenced in multiple areas on our website. If the participant arrives to the event and does not meet these requirements, our team will work diligently to provide an alternative vehicle. This could provide significant discomfort if you are already at the max height limit for the vehicle.ĭue to safety restrictions, we require there to be at least 1 inch of space between the top of the helmet and the headliner inside of the vehicle. PLEASE NOTE the helmets add approximately 2 inches to your height. Our cars are straight off the line, so the max height limits are: You may have seen 7ft tall NBA players driving Lamborghinis, but those are custom ordered. Įach car has a different cabin space and a helmet adds a couple inches (and yes, you have to wear a helmet). If you’ve made the choice for them, you can print a Gift Voucher here. If you choose to make an educated guess on their gift, call us before the event if your recipient wants to change things around – we’ll do our best to get them what they’d like. You’re welcome to walk-up to a racetrack event, but you could risk having little to no choice of car or time. If you want to make sure your recipient chooses their preferred car, date, and time, we highly recommend booking months in advance. Please understand that there is limited space per car, per hour, and our events sell out quickly. Xtreme Xperience may change the tier level of a vehicle, but not to worry – we will still honor the level you selected prior to any changes. Note: The Gold and Silver Levels have no residual value if you choose a supercar that is less than the value of the voucher.
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